Archive for February, 2011
I’ve been back on the road visiting file transfer customers and there’s growing concern out there about the ability to track and predict failure against defined service level agreements (SLAs). In general, I’m seeing most SLAs in our industry cleave to one or more of the following requirements:
1) Application Availability: Did our service meet the 99.xxx% goal we set? Most companies I’ve seen track this in minutes per month and year, and some track this by visibility to key customers. For example, if the file transfer srvice was unexpectedly down at 3am but only 15 customers would have noticed, can we count it as an outage for only those 15?
2) Round-trip Response Time: Does our service reliably return results from incoming submissions within X time? This is big at data centers that self-identify as “item processors” or have an “EDI/transmissions” group. This can also be further specified by class of customer or work (e.g., higher priority transactions) and time of day.
3) Expected Data Within Defined Transfer Window: Did we receive (or send) the “right” files during the transmissions window from X:XX to Y:YY? This one can be harder than it looks. First, you often have “right files” definitions that have dependencies on control or summary files plus specific file formats, names and sizes. Then there is the additional challenge of predicting which bundles are “running late” and the question of setting up warning alerts with 30 minutes or 15 minutes to go?
Even with these common requirements in the field, the nature of SLAs continues to evolve. As we see additional trends develop we’ll continue to note them – please expect more information in the coming months.
We’re excited to announce the launch of our Managed File Transfer Maturity Model.
The maturity model is a free resource that helps IT and security professionals quickly, easily, and accurately cut through the clutter to determine their organization’s MFT technology needs.
There are a growing number of file transfer solutions available today…but which one should you select? Well, the MFT Maturity Model will help you understand your buying criteria and determine the right technology solution to match your project’s maturity level and meet your business requirements.
So what are you waiting for? Go check out the MFT Maturity Model whitepapers and videos…and feel free to submit a question also!
Check out the latest issue of Ipswitch Insight, our customer newsletter.
This issue features two videos for your viewing pleasure. The first video is Frank Kenney delivering his “State of the MFT Industry”, and the second is Frank talking about File Transfer Consolidation.
We also include a new whitepaper, a great customer story, highlights of our press coverage and some upcoming events.
If you’d like to be added to our mailing list, shoot us an email and we’ll add you to the list next time around. And of course, we’d love to hear all about how you are using Ipswitch File Transfer solutions too!
This week’s NASDAQ data breach has raised serious questions about the security of the US stock exchange and clearinghouses – not to mention further shaken an already fragile investor confidence.
My head is spinning just contemplating the possible ramifications if this network breach had resulted in the theft of non-public inside information that could be used illegally to gain a stock trading advantage!
Ipswitch’s Frank Kenney shares some additional thoughts on this week’s NASDAQ breach, including why it’s so critical that your software/service providers be held accountable for the security and privacy of your files and data. The confidentiality of your information may very well depend on it.